1 reviews | Active since Jul 2016
Nedbank American Express poor customer service
<p>Hi! I logged a call on Wednesday 28/12/2016 for a wrongly allocated payment into my credit card, and sent POP same time on Reference ********** at ***with Shallin. I was promised feedback by Friday, but never got feedback. I followed up on Friday but I was told nothing can be done but to wait for the turnaround time. Today when I call again again, the issue has not been resolved, but I am receiving calls from your collection telling me to make a payment which is sitting right there with you. Molly Chetty (Manager) is also involved</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Hi! I am still waiting for this issue to be resolved, but not one is assisting me with this.
Hi! I am still waiting for this issue to be resolved, but not one is assisting me with this.
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team