NEDBANK AMERICAN EXPRESS....HORRIBLE!!!

I app**** for a limit increase on my Amex card way back in the middle of Feb (Call Ref ***9). At the time I was told 2-3 working days turn around time which I was impressed hearing. However, its been nothing but short of a nightmare for the last half month. I was asked to submit further documents which I did. Then waited for a while until a time which I was told I had been declined for lack of documents and an appeal would be done if I attached my new passport as I am a foreign national/South African permanent resident.<br> <br> I have since then been told that the assessment division hasn't been able to conclude my application for lack of documents but the additional documents I sent were even confirmed to be received as I called to double check that since I was already losing faith in the administrative competency of Amex. Now Ive been told it'll be another 2-3 working days. <br> <br> I'm beyond frustrated - Please think twice before you decide to go with Amex. Think long and hard as the administrative elements are every unsatisfactory. I thought them being more niche and smaller would improve the quality of such things.. I was clearly wrong.