Nedbank American Express credit card

I app**** for an American Express credit card from Nedbank on the 10th January 2022. I went to the branch to collect it on 21st January and created a pin and all. Within 48 hours the card was suppose to be active. I called Nedbank and the gentleman couldn't see the card on the system and he couldn't help me and advised me to go to the nearest branch which I did.

Only to find out when I'm there yesterday 26 January from the branch 1 digit from the card number was captured incorrectly and they re-done everything and created the pin again and according to them, the card should be active within 24 hours.

On my Nedbank APP available balance, I can't see it but under cards, I can see the balance and I was told I can transact even though I can't see the available balance. I tried buying data from the APP and I couldn't meaning they **** to me. I also see another card number on the APP of which I don't know that card and I don't have it. I'm not sure if I was suppose to get 2 cards or what, in my possession, i have a gold American express credit card which I need to be active, and blue membership rewards card.

I'm really not happy with Nedbank because I really need this card to be active, I app**** for it since I need to do something with it not to decorate my wallet with cards.

Regards Tembela