Nedbank American Express A Great Inconvenience

I have an American Express Card which I use infrequently . About a month or six weeks ago I tried using my Amex Card to make an online purchase , and the transaction failed . When I called Nedbank the next day I was told that Nedbank needed updated Fica details . I was rather annoyed as Nedbank made no attempt to contact me . They have both my cell number and email address .

To get the card activated again I had to spend time going to Nedbank's ****arney and wait in the queue . I handed in the FICA details and was assured that the card would be activated within 48 hours which it was .

Now 4 to six weeks later the card is detactivated again . I tried to use the atm which simply returns my card . I also tried to swipe it at a retailer and they said the transaction failed .

This left me extremely inconvenienced on the Saturday as I needed to use the card . Nedbank needs to sort this out immediately . They made no attempt to contact me regarding the second time in two months that my card has been deactivated causing a lot of inconvenience . I am not going into the bank again and wasting my time . Nedbank needs to sort this out or I am closing my Amex Card .