NEDBANK ALLOWA *****STERS TO ***** PENSIONERS MONEY AND THEN DONT GIVE A ****

on the 31 January 2024 i went to an Nedbank ATM to withdraw money as it was my pay day as i am receiving pension fund via nedbank every month end. upon attempting to withdraw i saw that i only had R90 in my bank and all my money was not appearing on balance, i was unable to print a statement as the ATM did not have an option to print statement as it was a withdrawal ATM i could not even access my app as it had a caution that said to contact my bank. whilst at the ATM queue of the ATM, my daughter(Athini Ngxumza - ***) was at the time was calling MTN on my behalf as my sim card with number *** that is linked to my Nedbank account was saving unavailable, upon calling MTN we were informed that on the 28 November 2024 a simswap was done and i had no knowledge of that as i did not even receive an sms of such. my cellphone has a dual sim and 2 numbers 1. *** and 2. *** the 078 was active but 060 has lost network but i was not alarmed when he sim lost network as i was in the villages for holiday where there is rarely any network and i dd not notice until it was close to the 31st as i was awaiting notification and /or using my app when i was unable to use my app on the 30th i saw that the sim is not working me thinking its the network i was not worried as i had planned to travel to the next town on the 31st where there is better network connection but upon arriving nothing changed hence my daughter called MTN and when i got to the ATM i saw i only had R90. we then called Nedbank and the consultant then confirmed that a new 2nd account was opened and i was not aware of that and that a card had been dispatched/delivered to a locker in Alberton(don't know where that is) and then the money was transferred/withdrawn, Nedbank has opened a ***** case and then gave me a reference number (***7) and then instructed me to go open a case and write an affidavit and send both to then.