Nedbank - *******, all a bunch of liers and ***********

My wife's account was closed without prior notice, not even an email sent.

After calling the private bankers call center, she was advised to visit her nearest branch.

When she visits the branch on the first occasion, she was told to come back after 12 because the person who will be able to help her will be on duty at that time.

She returned later on the same day, the person was finally on duty and advised she needs to call the call center as she can't see why the account was closed.

She then called and the person on the line advised the account is closed however they can see her salary came into a closed account but it should return.

Why do we have to firstly take off from work, secondly it is not the first occurrence where an account has been closed for whatever reason why does every single person have a different explanation we dealt with thusfar, surely there needs to be an existing "sop" in place.

It is month end, we have to pay our bills and the account is closed but accepted her salary and the half of Nedbank we dealt with thusfar is having a different story.

Shocking, pathetic and for those reading this change your bank today. This is no way to deal with a private client that has been banking with Nedbank for over 10 years!!!