Nedbank Alex Mall calls clients **********!!!

I app**** for a credit card with Nedbank on the 14th of November and was approved on the 19th of November. The card was meant to be delivered within 3 to 5 business days subsequently the card was not delivered and nobody knows why it was not delivered therefore they had to order another one on the 1st of December which has also not come, I then asked whether I would be able to have access to the credit facility on their App as I was waiting for a card and I was told I would be able to do so by 4 consultants at their call centre and that I would be required to visit the branch in order to link the credit card to my profile and my App, I went to the branch, only to be told that they could not do that because and I quote "what if you use the funds and you don't pay them back, once the credit card arrives you'll deny that you had even ordered a credit card" because I look and sound like a ********* right?? So their direct implication was that I was a dishonest person, they were not even interested in how long I had been waiting for the card in question, they did not even care to enquire even further as to why the credit card had not been delivered as yet they were simply interested in slandering me especially the lady who assisted me, I have never met someone so rude, her name is Lehlohonolo Nkosi nb197184, I would like a formal apology for the way I was treated at Nedbank Alex Mall.