Nedbank: Alerted ********** Activity, Nothing Done

I called the so called Bank Manager, alerting him to the fact I had been provided with an invoice that misled me into paying money into an account which was not the intended recipient.<br> <br> I also sent a mail stating the same. Nothing was done. I was referred to the Customer Resolution person Gameeda, who basically shouted at me, interrupted me, and definitely did not handle the call with any level of customer service, or finesse.<br> Please refer to the recording. I hung up the call, because she really got defensive, and raised her voice, stating Nedbank has NOTHING to do with this and I should be referred to my own bank. Surely she could have phrased this in a more customer oriented fashion?<br> <br> I was calm and collected as she raised her voice and interrupted me and gave no opportunity to discuss the matter. Surely this is not acceptable. Please refer to the call which must be taped. SHOCKING? Please I would like someone from Nedbank who handles complaints in a calm and professional manner to contact me. Thank you kindly.