Nedbank aka nederlandse bank

I have been an existing client of this bank over the past year now. I left them in a time prior years ago when the information hub within their organisation didn't grasp customer retention or loyalty.

I have however returned and am utterly dismayed at their services from their credit card division.

I have an American express platinum card but not platinum level services like i would probably have with american express directly. As a subsidiary for American express, their same rigid banking rules i initially left them for prior is still living and well.

I requested a new greenbacks card application for a nedbank branded card. Was provisionally excepted. Sent docs they required. They tried on a few occasions to call me, but was at work. Seems this is a crime if you don't answer their calls.

I received an email stating they trying to call and i responded giving time etc. I did not ever receive a call back since then until now two and half weels later. I called and they stated my app required documents which i sent several times. I kept receiving this sms and kept sending the same email to them.

I then called thinking my application was ongoing. I was told application still pending. By the agent.

Next day i received the sms again asking for documents. I then received an email saying I was declined in application due to the fact they couldn't get in touch with me. Further to that i received sms messages stating my details were sketchy, who does that.

I call the call center, they stated the application is pending awaiting documentation. Now perplexed, i request a credit increase on my amex card. Nothing. Received and sms stating declined for this request. Call back to call centre, the agent says that i was declined becoz no supporting documentation and that they couldn't get in touch with me.

Then my amex card application for increase limit is still pending, however i stated i received a decline hence im calling. The greenbacks card app declined.

Then i call again the following day its the greenbacks card app pending receiving and sms stating that amex card increase declined.

I called on Friday and sat again. Was told only the sales agent who was dealing with my case could liaise with me as she was busy with my application, they couldn't help. I explained there were two applications, one for credit increase and other for new card. She says sales must call me and would do so on Tuesday. No calls received until today.

I called on Tuesday they said its still pending but they tried to call me in the morning, to which i disputed with proof. Either way my greenbacks app was pending to call amex to check that app.

This morning I called the agent told me i could not get an increase because im almost at my limit. Yes first time since a year of owning the card, never missed a payment on it and have a good record.

The greenbacks card was accepted for 10k however they could not increase my amex limit, so that i didn't need two cards.

Still boggling and ive had to call to follow up.

Ill never get an answer, my bond application wasn't even followed up on from a few months ago, so i should have guessed that this would've ended the same.

You can keep your money nedbank.

I'll keep mine a create more of my own wealth instead of giving support and good reviews and hope in an organisation still stuck in the last decade of banking.