Nedbank agents paa

Hi Nedbank team,

It's very disappointing how one of your collection agents handled my query. I have been calling into Nedbank collection and settlement contact center for over two week now and holding on the line for a very long time. Eventually when i received my settlement letter, i paid the quoted amount and sent the proof of payment.

Few day later, I called in requesting a closure letter (07/08/2018), an agent my the name of Pearl Marwa told me that the account was sent for closure and will be done by Friday (10/08/2018). On the 10th I called again and got through to Pearl again. She then told me she didnt say the account was going to be closed on the the 10th of August. in shock i told her to read the "notes on the system". She came back and told me she will transfer me to client services for my closure letter,i asked her if my account is closed and she said yes it was. when she transferred me, she put me back to the queue in the same department she was in.

I am writing this and i have been on the line being sent to pillar to post for over an hour.