NEDBANK AGENTS DO NOT CAPTURE CORRECT INFO AND APP EXPIRES

I app**** for a credit limit increase on my credit card last month, when i initially app****, i called after the 5 days and was told that the agent never captured my application at all. i then had to re-do it, i then did the application again and the agent never captured my information correctly and it then declined. i app**** via the app as i was advised to do so a month later, did the application last week, got a call from the agent to say my application will be captured and i should get a sms with feedback. i called in this morning to check and then the agent says my application expired due to incorrect information captured. WHAT IS HAPPENING AT NEDBANK?????????? why is the service so poor and why do i constantly have to call in for feedback and then the feedback is not positive at all. i had to apply now for the 3rd time on the application. SO WHAT IS GOING ON???????????????