Nedbank again.

Good Day

I am deeply frustrated with Nedbank. I finance my home and vehicle with them.

Every month I receive an SMS informing me that my debit order date is not the same as I my salary date and they will change it to my salary date. Now: 1. I am well aware when my salary date is and when my debit date is, because that is what I chose it to be. 2. If I was a client that missed a payment on my HomeLoan or at the date of my debit I never had sufficient funds, then I can understand why the need for the SMS. 3. When the debit date falls on a weekend or a public holiday, I too can understand their concern, but I have not given them a reason for concern. 4. Last month the same thing happened, and I called in to tell them to leave my debit date as is, it was done, and I was told it's an SMS sent to all their clients. I requested that in the future this should not be sent to me and asked the consultant to make a note thereof on my profile. 5. It happened again last week, and I called in again. the consultant assured me that it will remain on the original date. 6. Today the debit for my home loan went off, even after I was assured.

This creates unnecessary issues for me as I choose my debit dates for a reason and to have it changed without my consent even after having requested that it must not is unacceptable.

I really feel it is time to shift my finances elsewhere.