Nedbank

I received an SMS Monday morning stating my ID has been suspended with the instruction that if it wasn't actioned by me I must call. Then the run around began, nobody knows why it happened, nobody knows who to talk to. I was promised feedback within 48 hours, I called again on Wednesday and the long holds continued until I spoke to Caro one of the supervisors in the ***** department and she assured me and promised that Shalon Pillay will call me back with the answers I seek and even if Shalon doesn't she herself (Caro) will call me back but also I should receive some sort of feedback by the end of the week. Today when I called in I spoke to Lindile who told me that my case hadn't been allocated/appointed an investigator yet and she gave me another reference number. So all this instead of two simple answers to two simple questions "Why did this happen?, what is needed from me to expedite the matter?". Nobody in that whole department seems to know. I don't care how long it takes to resolve this, all I wanted was answers but because no one has them. They can go ahead and also close all my accounts with them once they done with this mistreatment.