LB
Lorraine B

1 reviews | Active since Mar 2009

05 Jul 2017, 21:23

Nedbank adding to trauma

<p>My purse disappeared while I was in Ballito on Saturday. It's a horrible experience. I called Nedbank to cancel the cards on Saturday. </p> <p>The first thing they did was slap R260 charges on my account.</p> <p>Later on Saturday I got a call from Dischem who traced me from my card, to say my purse had been found in the trash. I was so relieved to find everything intact . But that was short lived.</p> <p>I tried to reverse the cancelling of the Nedbank cards with no joy.</p> <p>There is no charge for a card so why am I paying for a replacement ?</p> <p>Why can't my old cards just be un -cancelled.</p> <p>I'm a pensioner. I don't have money to waste. </p> <p> </p>

0
Replies (3)
Nedbank
Nedbank's reply06 Jul 2017, 08:04
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

LB
Lorraine B's update26 Jul 2017, 11:58
Reviewer Update

Nedbank contacted me and were able to help with the charges. minimun fuss . Thank you Nedbank.

Nedbank
Nedbank's reply26 Jul 2017, 12:03
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.