Nedbank Accounts/ Complaints department complaint

My account has been blocked due to dormancy . I am told I have to wait 5 days for activation even though I have proof of payment becoz the call center has to verify Source of funds . I logged a complaint on their website no feedback from them the lady just said she escalated the complaint and that’s it. It’s like no one cares to do follow ups this Is the worse bank ever. What does the Act say about confirmation of source funds ? The branch Manager at Montclair branch told me it’s about money laundering that is happening in our country, but I still don’t understand I contacted the person who paid me asked if her bank has received the request to verify funds and her Banker has not received any communication . So really what type of service is being offered by this insitution.

No one just deposits money in an account infact take a loan and not want to access that money immediately because already the 3rd party is counting pro data on these funds and Nedbank will not pay me anything & the penalties I will be facing on site it’s non of their problem

A complaints resolution manager fails to even acknowledge reciept of email yet they are working on your query . What do you call that ?

I am really ****ed off with Nedbank they have no customer service at all. I have not seen a bank where all their employees are not willing to go an extra mile to assist a customer.