Nedbank account useless - Approve-it doesn't work - can't access my money

The money in my Nedbank account is inaccessible to me! I can't pay or transfer anything because the Approve-it function does not work. I have uninstalled the app on my phone and done the login again afresh - I've received the notification saying the device is now an Approve-it device - but every time I try to make a payment from the mobile app OR online banking the phone only says that the Approve-it message has timed out (without ever giving me to opportunity to receive or accept the Approve-it message.

When I re-installed the app I received the Approve-it message and accepted it in order to be able to log into the mobile app - but directly after that, when attempting a payment, the Approve-it message did not function.

I see numerous complaints about this fault on multiple platforms but no responses or guidance from Nedbank whatsoever!

I'm a new customer and very regretful that I have wasted my time setting up and account with this bank.