Nedbank Account issues!

I received an sms a few months ago telling me that one of my accounts will be closed and that I would need to open another account. I did that. Now i am being charged fees on the account that is open. when i contacted nedbank the agent told me that He cannot close the account i need to phone another number, when I called the number and spoke to another agent. I had to wait for 9 mins just to be told that i need to speak to someone else. Please can someone who can assist me to close an account from Nedbank contact me please!!!!