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BRETT S

1 reviews | Active since Jan 2018

05 Feb 2018, 23:05

NEDBANK ACCOUNT HOLDERS BE WARNED-NO WARNING AND ACCOUNT FROZEN

My second really bad nedbank experience in as many weeks. its been quite stressful actually. being denied access to your own money by an institution we are supposed to trust.Without any warning either. Suddenly my accounts were frozen.no warning. just a call saying i had to FICA my accounts.No talk of them being frozen within 4 hours of not sending the documents. I had a call midday on a Friday from ( am I allowed to mention names?) Nedbank Rosebank informing me that my old relationship manager( who I never met or knew existed) had left and she was replacing her and i needed to FICA my accounts-same old stuff but now they required 2 years of audited financials. emailed everything to her within the hour besides the financials as i couldn't get hold of my accountant.Comes Sunday my card gets declined twice,i call the helpline and am told my accounts have been frozen due to FICA non compliance. Is that not just a little bit of short notice anyone.......? or am i just being silly? wow these ****ers gave me a whole 4 hours to comply!!!!! ***? Seriously. These guys are serious about ****ing people off and having clients jump ship in their thousands.in fact they re becoming masters at this!! Requested midday on a Friday and frozen on a Sunday? is this legal,moral,fair ,professional or i dont know. Maybe they really want me to bank elsewhere. So the question is. Who will reimburse me for accommodation booked in cape town for the Sunday Night or the inconvenience of not being able to purchase an air ticket,or the hassle of having to cancel 3 meetings and all the other endless inconveniences i experienced.? Come on nedbank,show us what you really are!! actually nedbank-I enjoyed the walk because the Uber I tried to call was declined . This is getting beyond ridiculous in terms of bad and despicable "service" Be vary wary nedbank account holders-you are very likely next.

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Replies (1)
Nedbank
Nedbank's reply06 Feb 2018, 04:49
Official

Dear Brett

An investigation will be done and a Resolution Manager will be in touch to address your concerns within business hours.

Regards

Client Experience Team