NEDBANK Account frozen for the 3rd time!

This is the third time my wife's account has been frozen in the last year for FICA reasons. We have submitted the required documents several times to have the account unblocked only for a few months later to be frozen again.

We found out the account could not be accessed when our employer wasn't able to pay my wife's salary. We had no warning from Nedbank to inform us the account had or would be frozen. We phoned the call-centre to get an answer only to be pushed on to another incompentent employee.

Nobody can give us a reason for why the account has been blocked. This is ridiculous! We now are expected to fight to get unnecessary documents in over the weekend in order to unfreeze this account so we can access her salary.

This is the last straw! We will be moving all of our accounts to another bank. We cannot fight every few months likes this.

Who is the power hungry sadist pushing the buttons to freeze accounts? What is the reason for the block?