NEDBANK ABUSE

I opened my first and only bank account with NBS in 1993, I was moved to nedbank with the merger. In 2010 I app**** for a Bond at Nedbank and I was rejected only to be given one by Standard bank 2 days later. I decided to go with Standard bank but my problem is NEDBANK is "refusing" to close my account, every time there are bank charges accrued when they have to close my account and when I pay I have to come in the following day which unfortunately I have to work or be with the family. I went to a branch at Loch Logan waterfront in Bloemfontein and was surprised not being helped after an hour even after smsing the 59 seconds thing. Please NEDBANK stop abusing me.