Nedbank *****

Hi I'm a nedbank client Had money in R5k and something 05/06/2025 @13:22 Message came in as I've made payment cardless with ma number,went immediately to the bank someone made cardless using ma own number and was redeemed at 13h32 @ ebony park midrand Open a a case on their *****line and case no I've lost it now but on July when I went to the branch to unblock my app cz there's no feedback...told that case is closed no money is back no feedback...I want my money from NEDBANK BANK