Nedbank - A *****ulent bank! *****ing clients money

They actually get a negative one, the most pathetic bank in South Africa. I have private banking with Nedbank which I pay an exuberant amount for bank charges. On the 09th of August my nedbank app was hacked into 120k cleaned out of the account and a further 5k sent via emali to a ***** capitec account at 5.30 in the morning. I received no notifications. Only when I bought movie tickets on the 12th I notice the balance in my account. I called Nedbank imediately they said its a ***** case and the money will be back in my account within 7 days. A month later nothing from them, the investor assigned to my case refused to answer my calls so I went to the bank and got them to call him. He was forced to speak to me and said he even forgot about my case but its to late now there's no way I'll get the money back, he even aggressively added that it was my fault that the money was ******. Only 39k was recovered from the account and nedbank again ignored me for a month until I logged a second complaint about the case then a vis govender sent me an apology message and said they were working on it. Again no reply for a month, I logged another complaint and emailed vis who then a week later sent me a letter of goodwill of 13k. My private banker refused to assist because apparently the private bankers don't work for nedbank? Conclusion Nedbank never return my money they are a *****ulent bank assisting ********s