NEDBANK A BUNCH OF *******

We have paid a large some of money into our credit card earlier this year, only to find out that Netbank never properly allocated this money and it now sits in a different account. In the interim we are still being charged interest. We have tried to rectify this problem and pay of the card but each time we visit any branch they tell us to call a call centre. When calling the call centre they transfer you to numerous departments before telling you to visit the branch. We are trying to do the right thing and pay off the money but nobody is interested in assisting, all the while our credit score weakens. NED BANK STOLE OUR MONEY and insist we need to pay the full amount now. This is ABSOLUTELY ridiculous and we are receiving no assistance from any of the untrained staff that clearly work at Nedbank.