NEDBANK a bank THAT TAKES YOUR MONEY

If there is an option for no star i would choose that. On 9/10/2021 i deposited money at Nedbank George Branch and the machine had a technical error the transaction did not go through and no receipt was provided. I reported the matter immediately in the bank and i was told it will take 3 to 5 days to re allocate my funds. Today its 10 November a month later the issue has not yet been resolved. Delay tactics from the teller who registered the complain ref 803260. She captured incorrect information which i dont know where she got because i provided everything for her. Then she told me the ATM balance, than she registered another call log and informed me the ATM Manager confirmed there is only surplus of 3400 and unfriendly. I approached a 2nd teller and the lady came back with feedback that according to the ATM Manager Jennifer Riri who is never available and has no contact number there is a surplus of R4500. I requested a footage because i want proof coz i had a l deposited R10400. According to a Complains Manager named Celeste Stanley it will take up to 10 days to cut the footage. Like i said its been a month no footage, no feedback, no managers in branch when i ask for one, no money. They only refunded R4500 and Celeste said their systems are correct they have 2 systems that the matter has been sent for a 2nd opinion. No feedback from Celeste Stanley regarding 2nd opinion. Out of R10400 only 4500 allocated. NEDBANK indeed TAKES YOUR MONEY!! as their LOGO saz. I want answers