Nedbank a bank that shows it doesn't care

I am currently having the worst customer experience with Nedbank I ever experienced in my life.I deposited money at an ATM in front of a Nedbank branch only for the ATM to have an equipment malfunction and not reading my deposit or returning the money last week Thursday. I went into the branch and a consultant logged a complaint and reference number and gave me a number to phone to follow up on the complaint. It's now 5 days later and when I phoned the number a consultant told me she cannot help me I she go back to the consultant at the bank.My debit orders can't go through and I got an sms from Nedbank to tell me there's penalty charges and they canceling my debit orders.If my car is in an accident or my house burns down and my insurance lapsed who is taking responsibility,clearly not Nedbank as they couldn't give a hoot now .Sending me from pillar to post whilst collecting interest on my money is ********. I am truly disgusted by there practices.