Nedbank 🚮

I am on the line with Nedbank’s ***** department because I received a message from Nedbank saying I need to collect my Nedbank Mastercard from Northgate. I collected my card earlier this month from a different branch.

I ask the Nedbank consultant how we are going to resolve this after she has investigated and cannot find the message/record from their side and we don’t understand how I got the message. Her response: “Just ignore the message!”

How do I just ignore such a message with ***** and card cloning on the rise?! I’m shocked at such a response from a consultant who should be taking ***** calls. I had to tell that I am not taking that kind of a response you will have to verify on your system if no other client uses my number, then she says there is no other person/account linked to my cell number and she says they will have to remove my number and I must go to the branch, and I can’t have that as well because I can’t be inconvenienced because of Nedbank’s negligence or system errors! I need to transact using that account.

I’m just surprised at how casually this matter is being treated!

We are still on the phone but if I did not probe further, I would have left this at : “Just ignore the message next time you receive it”!!

Then what if ********** transactions take place on my account? They will tell me they need to investigate for 7-30 working days?!

I am shocked!!! I think we deserve better service!