Nedbank

Nedbank review you process for Seniors especially your verification processes. I was traumatised this morning going through your process with my mum who is 92 years old. All I wanted to know is her account. My mum gave Moses her ID number/telephone number and her address. Why do you need more info than that for an ailing lady. Please treat your seniors with dignity. You refuse to adjust your process to accommodate an ailing lady. I know Nedbank is better than this or should I say was better than this. I am staff and was treated so badly, I cant imagine what the other clients go through. In this day and age no one should be treated in this manner. I will definitely go to a bank that cares. This is after being a loyal customer 43 years.