Nedbank

Never in my life, I moved into a new place in Feb. I left the old landlord, I have also deposited all amounts due into her account via the bank. I never used the app as I could never, took Nedbank almost a year to reset my pin. I would go to a branch, be promised the world and they would just never resolve anything. So I gave up, took them months to update my cellphone number. So, being the busy person I am I could never use any app and was doing things all old school. I left my previous landlord, almost a year ago. I called as this morning after a year, I see that I have paid her. I called, lady was rude and made me feel like such an ass or idiot for complaining. Second lady I got, helpful but told me we not sure why stop order went off. While previous said, you never canceled it and it didn't go off as you didn't have funds. I have funds moving in and out of my account so it's crazy to be told this, I was extremely annoyed.

Money was taken from my account, get this I need to track down landlord due to error as nobody can say why system took funds. And I have to beg her basically to pay it back, this was final straw. After all the bad service I have received from you, this was just the final one. I made deposits months prior to leaving, I was told it lapsed as twice I got paid late and didn't have enough funds. I remember calling them, asking to reinstate it and was told I had to visit the branch. I did not do this, as it was just more effort.

I am finally enjoying the app and finally receiving transactional sms notifications and now this.

Nedbank messed up, now I need to hunt for my money due to their error.

Surely I can open a case, as they allowed it to go off. I can as service was not active on my account as confirmed by nedbank this morning.

I am closing my account today, I just want my funds before doing so. I need this resolved!!!