Nedbank

I am in Australia. Nedbank suspended my profile without giving a reason. I have had a Teams meeting with them. So they know that I am not a ********** person and they have all the necessary information. It is now 2 month that I can't acess my money. End of last month I had to borrow money to pay schoolfees, water & lights, levy etc. We are now reaching the end of the 2nd month. Sars is waiting for my bank statements but I can't get into my bank account, not online or the money app. The way Nedbank treats their clients is unacceptable. They either don't care or they are just very ***********.