Nedbank

Unable to use banking app, get a pop up saying verify your Identity. I did twice and called in, spoke to a digital consultant who said all is working, tried again, and spoke to another consultant who went through the process again, and I'm still not able to. Go to Mall of Africa and was told by Fikile I can't use my passport. And if she uses my passport I need to produce a work permit and a copy of my work contract!!!!!! Really, I'm south african, what work permit do I need. I called in today spoke to londeka who promised to call before 12, and I'm still waiting. I called in again and spoke to Riphumelo, and asked to speak to manager, 8 minutes later I'm told the manager is busy.... I'm still unable to use my banking 6 days later... Nedbank after years of my salary going into my account, you need verification, is my voice authentication, finger print, facial recognition and passport not good enough!!!! Your service is pathetic. How can you treat me like this, especially that Fikile at the mall of Africa bank. How am I supposed to pay my bills. Am totally disgusted