DL
David L

1 reviews | Active since Mar 2016

30 May 2016, 17:50

Nedbank

<p>My email ; ***</p> <p>Approached stand alone Nedbank ATM Park Meadows 22nd April - inserted card, asked for pin - entered - screen froze card ejected - went to instore mini branch - man looked up on his pc stated no movement didn't print or show screen - security at centre refused to put out of order sign - another lady before told me she tried twice. Drew same machine 23/4 R600 got money didn't notice R1000 debit for 22/4 only noticed when R600 drawn on 3/5, made saswitch query Nedbank Eastgate 4/5 who claim I was paid out - completed debit card ***** at Eastgate 24/5 - called Eastgate 29/5 they gave me claim declined as card was used and pin entered. ATM didn't even ask what we wanted.</p>

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Replies (1)
Nedbank
Nedbank's reply31 May 2016, 06:35
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team