Nedbank

Oh Lordy. Nedbank again! On 9th February I tried to draw money from a Nedbank ATM. Before the money could be dispensed my card was swallowed up by said machine. "Oops!" it said," Something went wrong please try again", how could I - no card. I went first thing the following morning to order another card. Was notified a few days later the card was at Norwood Mall branch for collection. Arrived to collect it only to be told I couldn't they were offline. How did folk do this in the years bc (before computers). Went to collect it again today. After waiting in line for 20mins with all of 3 folk ahead of me (the wait is standard procedure nowadays - they are trying to make it as unpleasant as possible in order that folk do most transactions online). Sifundo told me sorry no card it has been sent back as it has been at the branch longer than 30 days! Do the math Sifundo. When I asked him what date it was ordered on he couldn't tell me - it doesn't show he said. I had to re order my card. I am currently without a vehicle so each time I go to the bank I have to Uber. I have just received an sms telling me that my Mastercard was replaced and that the PIN will stay the same. I have my original Mastercard safely in my purse. It was the AMEX I ordered, and I was very explicit to Sifundo that it was the AMEX - Something that should have been on record if my card was actually ordered by Norwood Nedbank in the first place. To add insult to injury I was informed by the branch when I ordered said card that I would be charged well over R100.00 for ordering a new card - when it was swallowed up by the ATM? The inconvenience I have endured apparently is of no consequence I still have to pay for it!