NEDBANK

On the 07/10/2020 i received a warning SMS notification from Nedbank, advising me of a transaction from outside SA on my personal banking account. when i contacted the bank to advise that this transaction was not authorised and that the transaction needed to be reversed, Nedbank told me that they needed 45 working days to investigate it, not that i had a right to say how my own money was being spent nor did they take my word that i did not register for a subscription of R1315.38 and taht it needed to be reversed, they rather told me some BULL story about how it needed to be investigated and blocked my card, i am very irrate as nedbank shoudl have advised me that there was a pending transaction for this amount and asked for my authorisation, instead, they released funds to people outside of SA and when i queried it, i had to give a full explanation of why I want the money returned to my account. Now, this bank has no care for people during this time of COVID, no care where or how people get money to survive and take care of their kids ( of which i have 3 kids and the money in my accoount was to see my family to month end), they just allow money to vanish from accounts and then expect the account holder to move heaven an earth in the form of an explanation. I am so fed up with Nedbank as this is not he first time that thsi has happened, over 3 weeks ago we had similar transactions on my business account. To anyoen who wants to open an accoutn with NEDBANK - dont do it!! their turn around times are scary, unless you scream, shout and sware at the consultnts, you will not get any responses. NEDBANK does not care for it's customers. I've had better service from other banks in SA than Nedbank. I also had a previous account with Nedbank in 2014, which I closed less than a year later, a few weeks ago i had nedbank consultants calls me for outstanding bank fees on an already closed account, when i advised them that it was closed, they said it did reflect on the system but the closed accoutn was still incurring bank chanrges and i still receive sms notificatipons for outstanding bank charges on this closed account. THIS IS THE WORSE BANK TO BANK WITH IN SA.