Nedbank

I am not happy on the service I received from Nedbank Credit card Decision.On ITC they put the full balance as monthly payment on.Therefor I am block out financially I asked them to correct it I was retrench at end of Oct 2022 and did not pay my account with arrangements.Now I asked them to give me the arrear amount so that I can try to get my account up to date They said I must pay the full balancevThat is totally unfair the way Nedbank treat me I need assistance to correct it I personally feel the service at Nedbank not good