NEDbank 4 FSB TRAINING

<p> On 19 August 2016 Nedbank Legal Department authorised a Debit order from my account without my conscent. On 26 August 2016 I went to the branch in order to cancel the debit order. The staff member from Enquiries informed me that they are not cleared to cancel a debit order from the Legal Department. I was instructed to phone directly from the branch to the Legal Department. When I phoned, the call centre informed me that my request has been logged but that my funds cannot be returned immediately, only on the next business day, Monday 29 August 2016. On Monday I phoned THREE TIMES, requesting feedback from three different staff members, including Kirk and Ronell. Kirk infored me that the funds would take 4 to 7 working days to be refunded, and Ronell informed me that the funds would take 7 to 14 working days for a refund.</p> <p> </p> <p>This is UNACCEPTABLE!</p> <p> </p> <p> No Team Leader or Manager has contact me since then. These banking practices proof that personell at Nedbank are not adequately trained, supervised and managed. Where is the FSB?</p> <p>I request IMMEDIATE FEEDBACK FROM MANAGEMENT and the IMMEDIATE REFUND of an UNAUTHORISED Debit Order Today.</p> <p>I can be contacted on ********** [Only by MANAGEMENT, Not a Team Leader]</p> <p> </p> <p>Reference Number: TLZ 237393</p> <p> </p>