Nedbank

I went to Nedbank Jabulani Mall on Monday with the hope that the R200 i had will be exchanged as the one i had was torn from the time i withdrew cash from the ATM (Nedbank) in Kliptown at Boxer. I was assisted by the teller who then told me that she will need to confirm with her manager (Bongi). Upon her return she told me that as per her instructions from management, she will need to do a copy of that 200 and the slip and send an email for investigation, I couldn't understand what investigation is she referring to because I had the torn 200 and the slip as a proof that I withdrew the money. That useless teller was telling me that she can't just exchange the money because it will reflect bad on her so called float money, as it is her money but not the bank. I than asked to speak to the manager. I was very upset, I then spoke to the manager by the name of Bongi. I swear that woman does not know what she is doing there as a manager...she does not understand the culture of Treating The Customer Fairly. I doubt if she even went for Customer Service Delivery...because I could have done her job way better than her. She then explains to me that the bank need to investigate and send a person to go check at Boxer Nedbank to find that missing piece of the 200...how on earth do you do that...this is so f***n stupidity from this Manager Bongi, useless and illiterate woman. I swear to God if this has happened in the burbs there would have been a better service, but No!!! We are in Soweto it is always like this that we get a F***n crab service from so called Managers who got position through long service but not Qualifications, who think they know better. I am very angry right now because they Nedbank Jabulani Mall phones me yesterday (Tuesday) telling me that there is a strike in Kliptown and they are unable to sent their guy to the ATM to look for that missing piece...how is that my F***N problem!!!! Really!?!. I am still shattered in disbelief that I will ever get help from this Nedbank Jabulani Mall people. Can Nedbank Please intervene because the proof is there, I don't know why Nedbank Jabulani Mall need to Investigate when they have the prove, they could just have exchanged that money and gave me a proper one. I am so disappointed at the level of Service I got from Nedbank Jabulani Mall. I doubt if I will ever go back there again. These so called managers (Bongi) think that having positions you are now the CEOs of the bank or they are the Flippin share holders and forget to help customers in The Atmost Good Faith.