Nedbank

Am so dissapointed on nedbank i had a loan with them and i call them due to problem i had to make arragement as covid 19 has hit my pocket but still don't take what am telling them as client,you can't tell client how much to pay while she is telling you she has problem really dissapointed didn't accepted from i have been a client many years and pay right with hassle why can't understand that there is a problem