NEDBANK

I act as Executor in a deceased estate.

I have attempted to settle the Deceased's American Express Credit card with no luck. I have been to the branch twice and have been given the following telephone number to contact: ***. I have contacted this number and the agent confirms that they need to direct my call to the Estate Late Credit Card Department. The call gets put through with no answer. Each time I call I am put on hold for over 10 minutes and the phone then cuts. I once again called the above number and explained to the consultant that the calls do not get answered in the estate late department to which he advised that he will see what he can do. He then once again put me through to the same number which was not answered. The 2 xbranches cannot assist me and the Nedbank Contact Centre cannot assist me. This is pathetic!!!!