NEDBANK

ON THE 27/5/2019 I SEND THIS MAIL... STILL NO REPLY.. I have been banking with Nedbank for years now, but unfortunately after the way I got treated when I had a problem, I am done with Nedbank.

There was an unauthorized deduction from my account on the 1/4/2019 R1515.90. I went to the branch in Hartswater and said that I did not authorized any payments. I did explain that I wanted to buy something over the internet and they were suppose to deduct R87 but I cancelled it, So they did not deduct the money. The assistant filled the form and said it would take about 2months and then my money will be refunded. The card was blocked and before I even received my new card….

On the 29/4/2019 another R1446.27 was deducted from the same card that was suppose to be blocked and again I went to the branch to complain. Again the assistant said all the can do is raise a complaint and after 2months I will be refunded. When I got home I received an email attached, and I phoned the branch manager at Hartswater. After I explained everything again, all she said was that it was my problem and I must talk to the people who deducted the money. But not even she could tell me who stole the money out of my account. I told her if that is the case I am closing my accounts and she rep****, Then I must do it…

I expected a little more help and compassion from the bank I have been banking for so many years! So I decided to move to another bank!