JA
Jasmin A

1 reviews | Active since May 2019

24 May 2019, 13:04

NEDBANK

Have been a Nedbank Customer for approximately 30 years Have been doing Internet Banking with no problems. Nedbank decided to change their website for internet banking

its been 4 customer services persons and no one listens- need to be able to change my user name and profile as one of their customer service persons put a user name and password in for me I have been thru 4 customer services persons- but- either I don't speak English or they don't listen or don't know how to help. A lady phoned me as I put a complaint in writing. But I apparently did not speak English to her either. Also said all is well.

Really have to think if I want to stay with them. And also horrible new banking site. I am 70 years old and it seems they don't care about their old faithful customers.

MAYBE TIME TO CHANGE

0
Replies (1)
Nedbank
Nedbank's reply24 May 2019, 13:33
Official
Dear Jasmin
 

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
 

Kind regards
Client Service Support