MM
Malebo M

1 reviews | Active since Dec 2018

13 Dec 2018, 11:50

Nedbank

Nedbank I've been banking with them for so long but the customer service just keeps getting worse and worse. The call centres are ridiculous you make a person hold for well over an hour. You call yourselves an innovative bank but you are even getting worse than capital. Banking with nedbank is such a misery if it wasn't for me vehicle finance account. Your new app as well pathetic. How can I be forced to call when there are people at the branch? How do you only have 2 people working the tellers during the festive season? The 2 tellers that you have at this branch are useless themselves as they keep sending me from one to another. Such a big bank running a ****en circus. Watch what word of mouth can do.

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Replies (1)
Nedbank
Nedbank's reply13 Dec 2018, 12:13
Official
Dear Malebo Mogatusi
We value your feedback and note your concerns. Our Resolution Manager will be in contact with you. Kind regards
Client Service Support