AT
Andy T

1 reviews | Active since May 2010

22 Feb 2018, 12:39

Nedbank

Just had a call from an unknown number ********** . It seems to be a telemarketing heavy handed call. From experience I never answer a call that is not on my contact list due to so many objectionable people.

I lost my Nedbank overdraft due to the fact that I did not answer calls from Nedbank unknown numbers. I chose to go to my Durban branch to see what the problem was. They said no problem at all.

I was not advised by Nedbank in JHB that they had ****ed my overdraft and I got nailed for insufficient funds twice having tried to make a minuscule payment and repeating the same transaction thinking it must have been a typo.

Previously I got *****ed when I transacted less than R10 over my limit. Instead of getting a message "insufficient funds" the transaction went ahead "for my convenience" with a R90 penalty.

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Replies (1)
Nedbank
Nedbank's reply22 Feb 2018, 12:58
Official

Dear Andy

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Complaint Team