Nedbank

Im so disappointed by Nedbank Sandton i went there this morning because the app couldn't assist as i wanted to see if the money i sent to someone was received by the right person, but when i got there i asked this assistant who was by the door if she could assist me regarding that. She said they can't do anything about that and i must return after 2 working days so that they can trace it but my question is why have an app that doesn't assist with such? I drove to Nedbank i waited in the que for the assistant to tell me straight to my face that there is nothing they can do. I regret opening an account there my month ruined honestly because i was sending those funds to someone in need all i wanted was for them to check if the money was in the right account. I hate Nedbank