nedbank

i was using Nedbank for the past 7 years and i think they are fine with my money now because they are so pathetic. I went to Nedbank yesterday to enquire about my account since it was on negative 500 and they told me that the money was hanging when i swipe my card and from which tree i don't no and its funny because they don't send u notifications when u use less than 1000.to my surprise today i went again to do reversal since they didn't give me back my money like you wont believe its more than 2 hours waiting for the money to be reversed like i don't no what they want i just want to close this *** bank and i will also tell my husband to close it and take somewhere else I'm so angry like Nedbank has been doing this to me like I'm tired now i don't even no whether they do this because i am black or what.