Nedbank

I am so disappointed in Nedbank, there was money in my mobimoney account which I wasn't able to transfer or withdraw so last week Thursday I went to the branch in Rustenburg and the service consultants asked me to call their customer care help line. I was told that my account has been blocked and that they will unblock it after 72 hours. Tuesday I called them, was told it had been unblock but still I wasn't able to transfer nor withdraw it. The guy that was helping me told me he has escalated the matter further and that it will be resolved with 48 hours. At this state the money was still reflecting on my account. On Wednesday morning the money wasn't reflecting anymore so I called them, I was told that the matter has been handed over to ***** department and that it will be resolved after 24 hours. It's over a week and still the matter hasn't been resolved.