Nedbank

I am trying to apply for a loan and every time I just get told that I am under debt review and I must contact ITC (credit bureaus), I contacted Transunion and Experian but they confirmed that I am not under debt review. Again I tried to apply and got the same story. Spoke to a lady in Nedbank's debt review and she confirmed no flag on my name (debt review) and the credit bureaus also confirmed no debt review. I also got a letter from NCR to prove no debt review, but still no luck. I don't know what to do anymore.