Nedbank

I tried drawing money this morning. Only to find out that my account's been restricted because every 3 years ( i have only been using it for 3 months) I have to physically go to the branch for a FICA confirmation or something. No notifications prior to this. they just decided to restrict my account. Now I have to leave work and go to the bank. I haven't physically been to the bank in years. I'm no longer using them, they are useless.