LA
Lidia A

1 reviews | Active since Dec 2013

02 Dec 2016, 13:18

Nedbank

<p>In January 2016 I noticed an amountof R688.37 deducted from my Nedbank account. I went into the branch to query this and was told to fill in a dispute form and it would be investigated and remedied. In March 2016 the amount was paid back into my account and I was advised to destroy that card used and was issued with a new card.</p> <p>In May 2016 another amount of R606.66 was deducted, USING THE SAME CARD NUMBER THAT HAD NOW BEEN CANCELLED. </p> <p>I have been back and forth to Nedbank and called the call centre several times without success, FILLED IN A DISPUTE FORM. </p> <p>How difficult can this be?? An amount of R606.66 was deducted from my account, using a CANCELLED card. Why is this so difficult to understand, and why has it taken numerous calls, hours wasted in the bank ect. I am soo fed up. Everyone should check their Nedbank statements thoroughly. HOPE THIS GETS ME A RESPONCE. </p>

0
Replies (2)
Nedbank
Nedbank's reply02 Dec 2016, 13:36
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

LA
Lidia A's update02 Dec 2016, 14:15
Reviewer Update

I hope So.

I was told before that my query has been escalated and someone would contact me in 24 hours. A month later and not a single call.