NEDBANK

I am so tired of Nedbank's pathetic service. I do not know which is worse, the call centre or the branch. My mother, aged 97 has an account at Nedbank for 50+ years. She is in a wheelchair and cannot visit any branch by herself, all she has to control her account is the Nedbank app. Then she gets a sms from Nedbank as follows: "You have completed your Nedbank Digital registration on TCL - 9009G. If this was NOT you please contact Nedbank on ***." We called the number and spoke to a agent to find out what the meaning of the sms is. Despite being on the call for 27 minutes we still does not have any explanation of the meaning, all they wanted to do was to block the account and then we must go to a branch to open it again. Does this make any sense? We did not have any problem with the account, no suspicous transactions or any enquiry from our side. If my mother was not loyal to this bank l would close this account in a wink. Nedbank has NO empathy with older clients who is NOT computer literate or able to run to a branch whenever they feel like to block a profile. THE WORST BANK IN SA with pathetic call centre service.