1 reviews | Active since Aug 2015
Nedban Sunninghill - The Reason to change to FNB
After more than 10 years of great service and ending it off with the worst experience one could possibly ask for, <br> outranking experiences like funerals, 2 hour traffic jams and a never ending birthday of the beloved mother in law.<br> <br> Not having functioning photocopy machines in the Sunninghill branch, or it may actually be the untrained staff, more likely the second option, <br> either way, this lead to numerous attempts, around 9 was where I stopped counting, at a simple photo copy of my green barcoded ID, which was returned to me in two pieces, noting it was handed over in one<br> piece only. What colours this situation a little brighter is the fact that the consultant attempted to hide the damaged ID by putting it back together and<br> keeping quiet, a fairly devious move for a company many South Africans entrust with their monthly and lifetime funds, what do they do behind closed doors!!!<br> <br> Not only did the branch make me and other clients wait in a que for around 15 minutes before attempting to serve us, due to hopeless lavatory cleaners being behind the counter, I mean banking consultants too busy training a new consultant, this bank truly does embody everything service is not.<br>
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
