CC
Cliff C

1 reviews | Active since Aug 2015

06 Aug 2015, 11:46

Nedban Sunninghill - The Reason to change to FNB

After more than 10 years of great service and ending it off with the worst experience one could possibly ask for, <br> outranking experiences like funerals, 2 hour traffic jams and a never ending birthday of the beloved mother in law.<br> <br> Not having functioning photocopy machines in the Sunninghill branch, or it may actually be the untrained staff, more likely the second option, <br> either way, this lead to numerous attempts, around 9 was where I stopped counting, at a simple photo copy of my green barcoded ID, which was returned to me in two pieces, noting it was handed over in one<br> piece only. What colours this situation a little brighter is the fact that the consultant attempted to hide the damaged ID by putting it back together and<br> keeping quiet, a fairly devious move for a company many South Africans entrust with their monthly and lifetime funds, what do they do behind closed doors!!!<br> <br> Not only did the branch make me and other clients wait in a que for around 15 minutes before attempting to serve us, due to hopeless lavatory cleaners being behind the counter, I mean banking consultants too busy training a new consultant, this bank truly does embody everything service is not.<br>

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Replies (1)
Nedbank
Nedbank's reply06 Aug 2015, 13:26
Official
Hello CliffordHenryCoe,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team